How It Works

A straightforward six-step process from drop-off to data returned.

1

Drop Off or Ship Your Drive

Bring your drive to our Nashville location or ship it to us with our prepaid label. We accept HDDs, SSDs, USB drives, SD cards, and NAS/RAID arrays.

2

Free Diagnostic Assessment

We run SMART diagnostics, check filesystem integrity, and assess the drive's physical health. You get a written assessment with recovery likelihood and a firm quote before we proceed.

3

Approve & We Begin Recovery

Review the quote and give us the go-ahead. No work is performed until you approve. If you decline, your drive is returned at no charge.

4

Forensic Data Recovery

Using professional Linux recovery tools — ddrescue, TestDisk, PhotoRec, and filesystem-specific utilities — we extract every recoverable byte from your drive.

5

Verification & Report

Recovered files are verified for integrity. You receive a detailed email report listing every recovered file, its status, and a secure download link for your data.

6

Data Delivered, Drive Returned

Download your recovered data securely or receive it on a USB drive. Your original drive is returned as-is — or with a DoD-standard secure wipe on request (+$29).

Your Data Is Safe With Us

We take the security of your drive and data as seriously as you do.

🛡

Secured Facility

Our private, gated facility south of Nashville is protected by 24/7 on-site armed security, 24/7 on-site guard dogs, and on-call additional security personnel when needed. Your drive never leaves our secured premises.

💻

Expert Hands Only

Your drive is handled exclusively by IT professionals with over 20 years of industry experience. No interns, no outsourced labor — the same expert who diagnoses your drive performs the recovery.

🕒

One Drive Per Day

As a specialty operation — not a large corporate lab — we limit ourselves to one drive recovery per day. Your drive and your data receive our complete, undivided attention and effort.

One Drive. One Day. All Our Attention.

Large recovery labs process hundreds of drives a week on assembly lines. We take a different approach. Every drive gets the full pipeline — every diagnostic, every recovery method, every test — with a single technician dedicated to your case from intake to delivery.

Technical Process

Our recovery pipeline uses industry-standard Linux forensic tools at every stage.

Drive Received SMART Diagnostics smartctl health check Filesystem Repair fsck / ntfsfix / xfs_repair Mount Attempts read-only mount Mountable? Yes Copy to Secure Storage No ddrescue bit-level disk image TestDisk partition & file recovery PhotoRec file carving by signature Drive Testing Wipe > Badblocks > SMART full surface scan Verdict Healthy: Drive reusable Failed: Dispose / Replace Email Report + Download Link file manifest, SMART results, recovery log Drive Returned

Supported Filesystems & Configurations

We recover data from virtually any filesystem or storage configuration used in consumer and enterprise environments.

Linux Filesystems

  • ext2 / ext3 / ext4
  • Btrfs (including subvolumes)
  • XFS
  • ZFS (pools and datasets)
  • ReiserFS
  • F2FS (flash-optimized)

Windows & macOS

  • NTFS (all versions)
  • FAT16 / FAT32 / exFAT
  • HFS+ (Mac OS Extended)
  • APFS (Apple File System)
  • ReFS (Resilient File System)
  • UDF (optical media)

Advanced Configurations

  • LVM (Logical Volume Manager)
  • Software RAID (mdadm 0/1/5/6/10)
  • Hardware RAID arrays
  • LUKS encrypted volumes
  • BitLocker (with recovery key)
  • NAS appliances (Synology, QNAP)

Transparent Pricing

Flat-rate tiers based on recovery complexity. Free diagnostics — you only pay if we recover your data.

Standard Recovery

$199

Deleted files, formatting, partition corruption, filesystem damage, or drives not recognized by your computer.

  • Full SMART diagnostics & health report
  • Filesystem detection & repair
  • ddrescue sector-level imaging
  • TestDisk partition recovery
  • Drive health verdict
  • Detailed email report
  • 30-day secure download link

Emergency / Critical

$549

Business-critical data, legal deadlines, or irreplaceable files that need overnight turnaround.

  • Everything in Deep Recovery
  • Overnight turnaround
  • Direct phone updates
  • Multiple recovery attempts
  • Extended 60-day download window
  • Dedicated priority queue

Data Delivery Options

Choose how you want your recovered files returned.

Secure Download

Included

AES-256 encrypted cloud storage with unique download link. Valid 30 days (60 for Emergency tier).

Your USB Drive

+$25

Ship us your own USB 3.0 external drive. We copy files and return both together.

We Provide USB Drive

+$75–$135

New USB 3.0 drive included: 1TB ($75), 2TB ($95), 4TB ($135). Shipped with your original.

DoD Secure Wipe

+$29

3-pass overwrite per DoD 5220.22-M

Return Shipping

+$15

Insured USPS Priority Mail

Inbound Label

Free

Prepaid shipping label provided

All recoveries require a signed Service Agreement & Liability Waiver before work begins. No data recovered = no charge (diagnostic fee waived).

What’s Included in Every Recovery

Every completed recovery includes a comprehensive email report and secure data delivery.

Recovery Report

A detailed summary of the recovery process: tools used, recovery rate percentage, total files recovered, and any issues encountered. Written in plain English so you know exactly what happened.

File Manifest

Complete listing of every recovered file with original path, file size, and integrity status. Know exactly what was recovered and where it was on your original drive.

SMART Health Report

Full SMART diagnostic results for your drive including reallocated sectors, pending sectors, temperature history, and power-on hours. We include an honest recommendation on whether the drive is safe to reuse.

Secure Download Link

Your recovered data is uploaded to encrypted temporary storage with a secure, expiring download link. Files are available for 30 days and then permanently deleted from our systems.

Drive Test Results

Full surface scan (badblocks) and post-wipe SMART extended self-test. You get a KEEP / CAUTION / DISPOSE verdict with the raw test data.

No Data, No Fee

If we can’t recover any usable data, you pay nothing. The diagnostic is always free, and we won’t charge for a recovery that doesn’t deliver results.

Lost data? Let’s get it back.

Drop off your drive at our South Nashville location or contact us for a free diagnostic assessment. Most recoveries are completed within 1–3 business days.

Get Started